Questions asked often

We answer all your questions about natural stone, and some that are just good to know.

Top Questions Samples & Orders Delivery & Returns Product Information Care & Maintanance Installation

What are the general lead times?

We hold all our products in stock, but most orders are on a 3-5 working day lead time. For example, if you order on a Monday you can get your tiles by Thursday at the earliest and the following Monday at the latest.

We also offer other premium delivery options for your convenience.

If the goods are out of stock or special bulk orders the lead time is generally 8 weeks.

What tiles are recommended for bathrooms?

We would suggest travertine, limestone, or marble for the floors. Travertine and marble are great for walls. Mosaics are good for breaking things up and in slip hazard areas e.g. walk in showers.

What tiles are recommended for kitchens?

We would suggest travertine, limestone, or marble for the floors and walls. Mosaics are good for the splashbacks to create a feature piece.

Is the colour of natural stone tiles guaranteed?

All our natural stone tiles are quarried so we cannot guarantee the colour. Each tile is unique and will vary in colour and tone thus the reason for purchasing natural stone. Your Boutique Stone order is packed from the same batch to minimise variation.

To achieve the best look, we recommend laying out all the tiles and looking at them and see how best to blend them before installation. Together with your tiler you can select tiles for more prominent areas and those with unwanted patterns or tones, minor damage, or markings for more discreet locations e.g. under cupboards or in corners. We find this gives an overall even look.

What tiles are recommended for kitchens?

Our free samples of our natural stone are great for giving you a feel of the tile’s colour, finish, variation, and thickness. As they are natural products, travertine, limestone, and marble vary in colour, pattern, and tone – each one will be slightly different.

Samples should only be used for guidance not insurance as it is hard to give a full idea of what you will receive from a 10cmx20cm sample. Travertine and limestone tiles will vary from batch to batch, so a total overview of the characteristics, colours, and tones is impossible by looking at the sample alone. We endeavour to always cut samples from the current batch of tiles that we are selling from.

To help you with this we have a range of images in different rooms of all our products on our website along with a description. We are also happy to email you pictures of a few full-size tiles so that you can get a better idea before deciding. With that said everybody’s screen displays colours differently.

Do Boutique Stone prices include delivery?

No but our Delivery Price Promise means all orders are charged a flat rate per pallet.

Top Tip — If you are comparing us on price, ensure you compare the cost of delivery as well.

Why should I allow 10% for wastage?

Once you have measured the area, the industry recommendation is to allow at least 10% extra in your tile order so you have enough for off cuts, damages during laying, and any other wastage e.g. tiles with slight imperfections.

The 10% is also recommended if any tiles have natural variation, veins, or fossils not to your taste. If you do not allow for wastage and subsequently need more tiles, we are happy to deliver more tiles to you.

Do Boutique Stone prices include delivery?

1. Excess/Unused Tiles
We want you to love your tiles, so we operate a ‘no fuss returns policy’ for surplus tiles and will accept tiles that are still in saleable condition with no marks or chips. Depending on the number of tiles you need to return, please calculate whether it is economically viable since you need to cover the return delivery costs. The responsibility is on you to ensure the goods are packaged correctly and you have appropriate insurance. It is awkward if stock is returned in a condition not suitable for reselling. For more information please refer to our Returns Policy or contact us.

2. Unwanted Orders
We want you to love your tiles, so we operate a ‘no fuss returns policy’ so we will accept unwanted orders for a restocking charge of £25. This charge covers the resource required to handle the administration, receipting, checking, and repacking of the goods.

Please note the tiles must be packed carefully to ensure they return to us without being damaged. Upon receipt they will be checked for any damage and shortages. If suitable for resell we will refund value of your order minus the restocking charge and any other costs as discussed. The responsibility is on you to ensure the goods are packaged correctly since we cannot refund any stock that is not in the condition suitable for reselling. For more information please refer to our Returns Policy

To minimise returns, save the environment, and help you complete your project on time, please ensure you take advantage of our free sample service and get in touch with us if you have any questions before you place an order.

Answers for your questions about Samples and Orders are being updated. Check back soon
Answers for your questions about Deliveries and Returns are being updated. Check back soon
Answers for your questions about Tiles and Accessories are being updated. Check back soon
Answers for your questions about Care and Maintenance of tiles are being updated. Check back soon
Answers for your questions about Installation are being updated. Check back soon

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